ISTE Coaching standard 3E asks that coaches equip teachers to perform basic troubleshooting when using digital tools and devices. Of course there is value in being able to solve your own technology problems, but teachers will also be expected to solve problems for students–especially those teachers who teach younger students.
For this substandard, I explore two reference databases that schools in Oregon and Massachusetts have created to provide teachers with go-to assistance. These examples serve as a model that technology coaches could replicate in order to support this particular substandard.
I also wanted to share two pieces of advice that I wish I could go back in time and give myself as a teacher just beginning her adventure with technology:
There is value in admitting that you don’t know the solution and having students (or other teachers) walk with you in the process of searching for a solution.
Even though the quickest solution may be to grab the student’s computer and fix the issue, walking them through the problem or even requiring that students troubleshoot via Google search is valuable in fostering independence instead of reliance on you as the fixer.